Table Of Content
- CPI Security Review
- More Home Security System Reviews
- Nearby Security Systems in Charlotte:
- SDM 2018 Dealer of the Year: Bates Security/Sonitrol of Lexington
- Get our new eMagazine delivered to your inbox every month.
- SDM 2022 Dealer of the Year Takes Care of Business
- A New State-of-the-Art Monitoring Center

You'll want to read the terms of your contract very carefully, should you opt to use one of these home security systems. He started working in security for a friend’s business in Florida and learned the ropes, eventually opening a call center and helping grow the business. When Gill decided to move his family to Charlotte, N.C., he first started a company as a branch office from the Florida company. Eventually he sold off his part of the business and CPI was born. This year CPI is also launching a new spokesperson to tout the company’s advanced technology, such as IVAN and video verification.
CPI Security Review

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. You may be surprised at the number of wireless security systems offered today.
More Home Security System Reviews
He was very knowledgeable of the alarm system and troubleshooting required to restore it. We highly recommend CPO Security and give Mr. Mike Jenkins the highest score possible for his customer service. It’s also worth mentioning that CPI Security has a web app, which you can access from a browser. Compared to the smartphone app, the web app offers more functionality and a wider scope of customizations, but its major limitation is that it works best with a desktop or laptop.
Nearby Security Systems in Charlotte:
Former manager sues CPI Security alleging unlawful retaliation and 'culture of racism' - WFAE
Former manager sues CPI Security alleging unlawful retaliation and 'culture of racism'.
Posted: Fri, 19 Nov 2021 08:00:00 GMT [source]
Back then, CPI was just breaking ground on its new headquarters building situated on a 37-acre site he envisioned eventually developing into a business park. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles generally cover a three-year reporting period. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
SDM 2018 Dealer of the Year: Bates Security/Sonitrol of Lexington
Most cameras are connected to the internet, allowing you to view the footage remotely from your phone or computer. If you reside outside of these regions, you won't have access to their services. As the Editor-in-Chief of SDM, Karyn Hodgson is responsible for the overall editorial direction of the magazine, its supplements, e-newsletters and website. She works with the SDM editorial staff to develop content that helps security dealers and systems integrators operate successful businesses. Karyn represents SDM at trade shows and conferences, and directs exclusive research studies such as the SDM Industry Forecast. She also manages SDM’s Dealer of the Year and Systems Integrator of the Year Award programs.
In 2023, a historic rise of 8.7 percent was granted to retirees and other benefit claimants due to high inflation following the coronavirus pandemic. Social Security recipients have lost more than $1,700 in retirement benefits due to the way cost-of-living adjustments (COLA) are calculated, a financial expert has said. An emotional Mayor of Charlotte, Vi Lyles, said she heard from the White House, members of Congress and state officials offering their support. "The bravery of our officers that responded to the scene, knowing that they're going into gunfire is what I've been saying for many years, is in the face of danger. our people step up," Jennings said. Three members of the task force were pronounced deceased at the hospital, officials said Monday night.
Our comprehensive review and ranking system is designed to give you all the information you need to make an informed decision and protect your loved ones both now and in the future. And, poking around among user feedback, we feel fairly confident in saying that you should expect your monthly monitoring fees here to be at least $29.99 per month. As for contract lengths, we've seen reports ranging anywhere from 3-5 years, but there wasn't anything on the CPI Security website to confirm it.
SDM 2022 Dealer of the Year Takes Care of Business
Jennewine explains that this is because COLA is calculated using CPI-W third-quarter data. However, the CPI-W increased most sharply in the first or second quarters of 2014, 2017, 2018, 2019, 2020, 2022 and 2023—meaning that "did not account for the most aggressive increases in consumer prices." But due to the calculation not accounting for "the most aggressive increases in consumer prices," Jennewine argues that America's oldest generations have actually seen their state benefits lose buying power. The yearly COLA is made by comparing the average CPI-W from monthly reports in July, August, and September—the third quarter—of the current fiscal year to the average for the same months of previous year. In 2024, Social Security benefits increased by 3.2 percent.
A New State-of-the-Art Monitoring Center
While customers are always top priority, the company embodies Gill’s father’s advice from years prior. “We work hard, but we have fun, too,” says Heidi Cowley, senior vice president, marketing and communications. The brand new monitoring center features natural light, motorized desks and other cutting-edge design elements. The inTouch platform allows you to connect devices and to remotely control your home's system alerts, video monitoring, temperature, and door control. What is total home protection and peace of mind worth to you and your family?
One gripe we have with the app is that it’s unnecessarily difficult to navigate. The data possibly collected included IP addresses, members' names and how members navigated on Kaiser's website or mobile apps due to code embedded on those sites. Kaiser says it's alerting past and present customers and the health organization wasn't aware of any misuse of members or patients' information.
Customer engagement is a top priority for CPI, from interactions at local sporting events to social media. In fact, CPI has achieved a whopping 1,390 percent year-over-year growth in social media engagement. One trend that CPI has not yet gotten on board with is DIY, though they are closely evaluating it. “The DIY channel has been appealing for a lot of dealers, Butkovich says.
Remember, all their packages (except the base Essentials package) come with the touchscreen InTouch™ panel. It’s a sleek way to arm and disarm your system, view your live video feed, and automate your home with smart features. CPI has built a strong reputation for itself within that service area. With over 30 years of service, it has earned accreditation and an "A+" rating from the BBB. Additionally, CPI has increased its average rating to 4.7 out of 5 stars based on nearly 2,000 reviews on Trustpilot, with 75% of those being a perfect five-star score. Clients have nothing but love for the customer support received from CPI and the overall performance of their home security systems.
CPI Security, founded in 1991, is a Charlotte, North Carolina-based company that started with only 10 employees and 300 customers. Today, it has grown to become one of the top 10 largest security providers in the country with over 750 employees. Throughout its history, CPI has been recognized with numerous awards for excellence, including the SDM Dealer of the Year award twice, Central Station of the Year, and the Marvel Award. The company has achieved fast alarm response times and consistently ranks among the top 10 electronic security businesses. In the early to mid-2010s, CPI had a rather simple offering of home security equipment centered around an analog control panel.
CPI worked closely with UL to make sure they were exceeding all of its requirements. As a home security expert and Managing Editor for SafeHome.org, Rob Gabriele has written and edited over 1,000 articles related to home security. His expertise is in smart home protection with thousands of hours of testing and research under his belt.
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